Question 1

Where is my data stored?

Accepted Answer

All your data, including backups, is exclusively hosted in France, Germany, and Luxembourg, in compliance with GDPR. You can select two providers for ultra-high resilience. This digital sovereignty guarantees complete control over the location and security of your critical information.

Question 2

What happens in case of a ransomware attack or accidental deletion?

Accepted Answer

Thanks to our automatic and immutable backup system, you can restore your files up to 90 days back. Even in case of accidental deletion, corruption, or ransomware, your data is protected and recoverable in just a few clicks.

Question 3

Is my data really secure?

Accepted Answer

Yes, we use advanced encryption for all your data and we are committed to not tracking our users. Privacy is our top priority.

Question 4

How do automatic backup and self-service restore work?

Accepted Answer

Fenritec Alpha integrates a daily automatic backup system that keeps a copy of your files, even after deletion. You can restore your data at any time up to 90 days, autonomously, thanks to the self-service restore feature. This is an additional and unique protection to Fenritec Alpha.

Question 5

Is it difficult to replace our current storage (Google Drive, OneDrive, local server)?

Accepted Answer

No, migration is simplified as much as possible. We support your teams for a smooth transfer from your current solution, whether it's Google Drive, OneDrive, a local server, or any other system. Your business continues without interruption. An expert from our team connects to your existing system and performs the migration after a meeting with you.

Question 6

Do you offer support for On-Premise installation?

Accepted Answer

Yes, our experts support you from A to Z for On-Premise deployment. We adapt the solution to your existing infrastructure and ensure optimal commissioning for SMEs and large companies alike.

Question 7

Is the setup complex?

Accepted Answer

No, Fenritec Alpha is designed to be used immediately, without complex setup or the need for technical assistance. The interface is intuitive and ready to use.

Question 8

Can my collaborators work on mobile or offline?

Accepted Answer

Yes, we offer dedicated applications for iOS, Android, Windows, and Mac. Your teams can access their files, modify them, and synchronize them as soon as a connection is available.

Question 9

How can I share my files?

Accepted Answer

File sharing is done in just a few clicks, with no complex configuration required. Simply enter the email address of a registered user or use a link. You can share with your clients, friends, or family in a simple and secure way.

Question 10

Can I change my plan or cancel at any time?

Accepted Answer

Absolutely. All our offers are commitment-free. You can change your plan or cancel at any time, with great flexibility to adapt to the evolution of your needs.

Question 11

What payment methods are accepted?

Accepted Answer

We accept credit cards and SEPA bank transfers.

Tag : FileProvider

When an Operating System Can Disable Your Application: Experience with Fenritec Alpha Sync on macOS

Tag : FileProvider

When an Operating System Can Disable Your Application: Experience with Fenritec Alpha Sync on macOS

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